Refund and Returns Policy
Our refund and returns policies last 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange, but will do our best to offer you a fair compromise to ensure a positive experience.
To be eligible for a return, your item must be unused and in the same condition that you received it.
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 90 days after delivery
- Sale items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Regular priced items may be refunded. Sale items can be partially refunded
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Hong Kong, Outlying Islands, Discovery Bay, 30 Siena Two Drive, Block 30, Unit 1A
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Hong Kong, Outlying Islands, Discovery Bay, 30 Siena Two Drive, Block 30, Unit 1A
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.